User Portal

Jan 15, 2018
A supervisão das operações é reforçada com novas capacidades de colaboração, controlo e auditoria do sistema

Madrid, 15 de Janeiro de 2018 - Enghouse Interactive lança no mercado a nova versão 11.0 da sua solução Contact Center multicanal Presence Suite, com o objetivo de aumentar a experiência do cliente através da prestação de serviços mais eficazes e produtivos.

Esta nova versão introduz importantes recursos que aprimoram a experiência do agente, graças às instalações em cooperação com os supervisores do Contact Center através de assistência imediata, e com sessões de Chat internas e acesso facilitado a características de intrusão e de escuta das conversas.

Um aspeto distintivo desta nova versão é a gestão segmentada de serviços outbound com base em perfis de atenção. Isso faz com que dentro de um mesmo serviço possam ser atribuídos agentes concretos para gerenciar clientes específicos, aumentando assim sua produtividade e eficácia.

A versão 11 aprimora a experiência do cliente com o novo visualizador de interações Onmicanal. Isso permite associar cada interação multicanal da viagem do cliente em um histórico unificado, o que faz com que o agente pode oferecer uma melhor experiência de serviço.

Esta nova versão da Presence Suite apresenta uma mudança substancial na maneira para exibir os argumentos do agente, que orienta a sua gestão com o cliente, graças ao layout de várias colunas, tornando-se mais ágil e eficaz apresentação e captura de informações.
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Dez 19, 2017

The financial institution increased efficiency and productivity of its campaigns, optimizing resources and labor force

Financiera Comultrasan, Colombian credit and savings institution, chose the Presence Suite of Enghouse Interactive to transform its contact center´s operations and offer an enhanced customer experience.

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Nov 29, 2017

This initiative represents numerous competitive advantages to eventual integrations and customizations required in order to deliver value to their customers

Enghouse Interactive,  and 3Corp Technology, a Brazilian company focused on delivering the best and most advanced solutions for TI and Telecom infrastructure, announce their partnership, to explore new business opportunities. This alliance will concentrate all efforts in offering Enghouse Interactive solutions to the Brazilian market.

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Nov 09, 2017

Management times, agent occupation and service levels were improved, while abandonment rate was reduced

Cobyser, a Colombian company specializing in debt recovery, chose the Presence Suite from Enghouse Interactive, a global leading provider of technology and expertise which maximizes the value of every customer interaction, to optimize its collection processes for its customers.

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Mai 15, 2017
May, 2017

Enghouse Interactive, a multi-channel provider of Contact Center Solutions, continue with its upward path in the Gartner, Inc. Contact Center Infrastructure Magic Quadrant.

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Set 26, 2017
The company will address the reality of the digital transformation in the contact center in a roundtable discussion

Madrid, 26th of September 2017Enghouse Interactive, is sponsoring the 20th edition of Expo Relación Cliente, a congress organized by IFAES which will be held on October 4th and 5th in Santiago Bernabéu Stadium, Madrid.

One year after the acquisition of Presence Technology by Enghouse, the company will present their business solutions at stand B12 and unveil the functional innovations of its multi-channel solution for the Contact Center, Presence Suite.

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Out 04, 2017

This solution will replace the Presence’s IVR solution from the Contact Center Multichanel Suite. The Communications Portal will cover all the functionalities and advance requirements of the self-service needs.

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Set 18, 2017
Presence Technology, an Enghouse Interactive Company Presence Technology, worldwide leader provider of Omnichannel Contact Center solutions, is pleased to announce recently hired Carmelo de la Barrera as Comercial Director Andean Region. Mr. De la Barrera will be responsible for developing new business in the Andean area and working with the Presence´s Partner Channel. He experience and proven track record will assist Enghouse Presence in achieving the growth plans for the region.

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Set 12, 2017

Enriquez will exhibit the best practices to implement technology in a contact center, eliminating risks of digital transformation and promoting quality customer experience

Enghouse Interactive will sponsor the Fifth Customer Contact Forum in Guadalajara, taking place September 19th and 20th at Hotel Camino Real. In the event, Pedro Enríquez, Sales Director Mexico and Central America at Enghouse Interactive - Presence, will be part of the selective team of speakers who will discuss the trends and business dynamics that are driving the transformation of the customer relationship industry in Mexico.

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Set 05, 2017

Both companies will exhibit their technological solutions focused on streamlining interactions between companies and their customers through multi-channels of communication

Presence Technology, an Enghouse Interactive company, and its partner in Mexico, Business Value Consulting, will sponsor the Fifth Customer Contact Forum, organized by the Mexican Institute of Teleservices in Guadalajara. The event will take place September 19th and 20th at Hotel Camino Real Guadalajara and will have conferences and workshops presented by expert professionals sharing their knowledge, experiences and providing a networking space to generate new business opportunities.

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