User Portal

Jul 02, 2018

The prize was awarded to Ávoris, Telefónica and Enghouse Interactive at the gala of the Platinum Contact Center Awards 2018 in Madrid

Madrid, 2nd of July 2018 - Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards gala held the 28 of June in Madrid. This event recognizes the most outstanding companies and solutions in the Spanish customer service industry.

This award, acknowledges achievements ranging from the technological innovation of Enghouse Interactive’s Contact Center Service Provider (CCSP) Cloud solution offered by Telefónica, with best practices implemented by Ávoris to provide top-level customer service together with the flexibility to adapt to the company’s requirements for its growth and internationalization strategy. CCSP is a multi-tenant cloud contact center platform designed for providing contact center in an ‘as-a-service’ model.

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Jun 18, 2018
The English company also improved lists penetration and economic income of its agents thanks to boost in productivity

Direct Travel Team, English company focused on telemarketing and sales, has chosen Enghouse Interactive´s solutions to automate operations of its contact center and maximize results of their campaigns.
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Jun 12, 2018

The company needed to optimize its processes, provide a easy-to-use tool to their agents and boost its business

Madrid, 12nd June 2018 – Moviepress TV - Radio, a Moviemusic Group company with a successful path of more than 20 years of experience in the sale of multiproducts (collections of music and products for home and well-being) has chosen Enghouse Interactive's Presence Suite solution and Telefonica to streamline the operation's productivity and improve the efficiency of its processes.

Moviepress TV - Radio makes its sales through telemarketing, advertising its products in several radio, television and Internet sectors. Their campaigns are based both on the offer of new products to their existing clients and on the advertising actions in the different media platforms that are subsequently taken care of by the Contact Center.

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Mai 11, 2018

The awards recognize the best practices of Enghouse Interactive customers in different areas and were presented, during the third edition of the company’s annual Summit

Madrid, 9th of May 2018 – Enghouse Interactive recognized its customers with the m3 Excellence Awards during the annual company Summit. The event took place on May 8 at the NH Colon Hotel in Madrid and brought together over 50 companies.

m3 Excellence Awards, recognition of innovation and loyalty
The m3 Excellence Awards seek to highlight the Enghouse Interactive customers who dare to innovate, promote new technologies within a a culture of excellence and superior quality in the services provided, strengthening the work in the customer-company relationship. This year, the awards were granted to Helphone, an Enghouse Interactive customer since 2008 and Grupo Marktel, for being innovators in integrating the Presence Suite with their business tools whilst adapting to the requirements of the digital transformation which prevails in the relationship with customers.
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Abr 20, 2018
Carmelo de la Barrera, Andean Sales Director of Enghouse Interactive, will lead the conference “How to implement Artificial Intelligence to transcend customer experience without losing control”

Enghouse Interactive, worldwide leader provider of omnichannel solutions for contact centers focused on offering technology and expertise to maximize the value of each interaction, will be part of the selective group of speakers of the Andean Congress of Contact Centers and CRM. “How to implement Artificial Intelligence to transcend customer experience without losing control” is the name of the conference that will be led by Carmelo de la Barrera, Andean Sales Director of Enghouse Interactive.
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Mar 16, 2018
The event focuses on the transformation of customer interactions and will have national and international speakers of the BPO industry

Enghouse Interactive, worldwide leader provider of omnichannel solutions for contact centers focused on offering technology and expertise to maximize the value of each interaction, will sponsor the 15th Andean Congress of Contact Centers and CRM on May 8, 9 and 10 in Bogota.

One of the main keys of the transformation of customer interactions is engagement, which is based upon capture and analysis of data. Studying this information allows to gain understanding of specific characteristics and behaviors of customers, regardless of the channel of interaction used to communicate with companies, to obtain a complete view of their profile.
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Mar 13, 2018

The event will address the connected customer and the impact of their expectations in company’s business models

Madrid, 13th of March 2018 – Enghouse Interactive announces that it is sponsoring the second edition of Service Summit, an event organized by Salesforce, which will be held on March 20 at the Kinepolis Cinemas in Madrid.

Enghouse will have a booth in the partner’s exhibition area, where it will present the new version 11 of its ominchannel solution for Contact Center, Presence Suite, its solution for automation and self-service, Communications Portal and its quality management systems tool, QMS.

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Fev 13, 2018

The Tessi Group Company selected the Enghouse Interactive Presence Suite solution due of its flexibility, management independence and fast campaign implementation

Madrid, 12nd of February 2018Tessi Graddo BPO, a subsidiary company of Tessi Group, specialized in BPO operational services and contact center outsourcing, has chosen Enghouse Interactive solutions to address the company’s opening to the market, its growth and the marketing of its digital transformation services.

Prior to the implementation of Presence Suite, Tessi Graddo BPO used their customer’s infrastructure to run operations. This was an inefficient practice not only because they had to adapt to various technologies, which could or not be a CTI solution, but also hindered the daily operations when consolidating the information in their management and control applications.

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Jan 15, 2018
A supervisão das operações é reforçada com novas capacidades de colaboração, controlo e auditoria do sistema

Madrid, 15 de Janeiro de 2018 - Enghouse Interactive lança no mercado a nova versão 11.0 da sua solução Contact Center multicanal Presence Suite, com o objetivo de aumentar a experiência do cliente através da prestação de serviços mais eficazes e produtivos.

Esta nova versão introduz importantes recursos que aprimoram a experiência do agente, graças às instalações em cooperação com os supervisores do Contact Center através de assistência imediata, e com sessões de Chat internas e acesso facilitado a características de intrusão e de escuta das conversas.

Um aspeto distintivo desta nova versão é a gestão segmentada de serviços outbound com base em perfis de atenção. Isso faz com que dentro de um mesmo serviço possam ser atribuídos agentes concretos para gerenciar clientes específicos, aumentando assim sua produtividade e eficácia.

A versão 11 aprimora a experiência do cliente com o novo visualizador de interações Onmicanal. Isso permite associar cada interação multicanal da viagem do cliente em um histórico unificado, o que faz com que o agente pode oferecer uma melhor experiência de serviço.

Esta nova versão da Presence Suite apresenta uma mudança substancial na maneira para exibir os argumentos do agente, que orienta a sua gestão com o cliente, graças ao layout de várias colunas, tornando-se mais ágil e eficaz apresentação e captura de informações.
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Dez 19, 2017

The financial institution increased efficiency and productivity of its campaigns, optimizing resources and labor force

Financiera Comultrasan, Colombian credit and savings institution, chose the Presence Suite of Enghouse Interactive to transform its contact center´s operations and offer an enhanced customer experience.

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