User Portal

Privacy policy

Introduction

Enghouse is committed to safeguarding the privacy of our partners, distributors, resellers, customers and users of our websites, protecting the Personal Information that you may share with us and urges you to take every precaution to protect your Personal Information when you are online. When we need to collect your Personal Information to provide services that you request, for other legitimate business interests or when you choose to provide us with your Personal Information, this Global Privacy Policy (“Policy”) describes how we collect and use your information.

Scope

This Global Privacy Policy applies to your use of this website and to all Personal Information we collect or you disclose during the use of this website. This Policy gives effect to Enghouse’s commitment to protect your privacy and Personal Information. It is applicable to each entity that is, directly or indirectly, controlling, controlled by, or under common control with, or a subsidiary of, Enghouse Systems Limited (“Enghouse”, “we” or “us” as appropriate).

Information we may collect: How and What

During your use of this website, we may collect technical information such as your IP address (see ‘Cookies’) and a range of Personal Information that you submit to us. “Personal Information” means any information that is capable of identifying a living individual. We collect this information by using a range of different means which include, but are not limited to, when you:

  • • Register for a whitepaper, case study, webcast, eNewsletter, or other download;
  • • Register to attend a seminar or participate in an online survey
  • • Ask to be included in an email or mailing list;
  • • Submit an entry for a competition, sweepstake, or any other promotion;
  • • Submit your Personal Information to us for any other reason.

The Personal Information that may be collected, includes, but is not limited to:

  • • Name, gender, address, date of birth;
  • • Contact details for your work and personal details, such as email address, postal address and/or telephone number;
  • • Your role, position and/or job title within your employment.

How Enghouse uses Information

Enghouse may use the Personal Information, for any of the following purposes:

  • • Personalise your experience on the website;
  • • Respond to your enquiries and fulfil your requests, for example reply to a comment or question;
  • • Keep you updated with information about our products and services;
  • • Provide you with updates and announcements concerning our products and/or promotions;
  • • Send you marketing materials that you have signed up to;
  • • Help us better meet your needs;
  • • Allow you to have access to information, services or otherwise in engage in activities we provide access to.

We will not use your data for any automated decision-making, including profiling.

Disclosure of Information

General

Enghouse’s global presence means that your Personal Information may need to be shared with Enghouse entities around the world. All these Enghouse entities are governed by this Policy and bound by appropriate confidentiality and data transfer agreements.

In the case of a transfer of Personal Information to an Enghouse entity which is not in the same country as the entity to whom you submitted Personal Information, the transfer will only take place if the EU Commission has established that there is an appropriate level of data protection in place in that receiving country, or Enghouse has agreed on appropriate contractual guarantees with the recipient entity to ensure the required level of data protection. Enghouse has put in place an intra-company Agreement that binds us to the EU Model Clauses. You may request a copy of this Agreement for your reference by contacting us by using the contact information listed below in the ‘Contact Us’ section.

Legal and regulatory requirements

Enghouse may be asked or required by law or regulatory authorities to disclose any Personal Information we have concerning you. We reserve the right to disclose any Personal Information we have about you if so requested or if we determine it is necessary or desirable to comply with the law or such request, or to protect or defend our rights or property.

Updating or Accessing your Information

If you have registered for an account with Enghouse you can help to ensure that your Personal Information is accurate and up to date by logging into your account.

You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” button available at the bottom of any electronic communication we may send to you. You may also unsubscribe from any medium of communication by contacting us using the information set out in the ‘Contact Us’ section below.

To review, correct, update, delete, object or otherwise limit our use of your Personal Information that has been provided to us, or request portability and/or details of your Personal Information that is held by us, please contact us using the contact information listed below in the ‘Contact Us’ section and describe clearly your request.

Retention

Enghouse will retain any Personal Information it holds for as long as may be necessary for us to fulfil the purpose(s) outlined within this Policy or in order to comply with any legal or regulatory requirements.

Security

Enghouse will use reasonable and appropriate technical, administrative and physical safeguards to protect the Personal Information in its possession from loss, misuse, unauthorized access, disclosure, alteration, and/or destruction. Enghouse has taken due consideration of the risks involved and harm that may be suffered in the event of a breach in processing Personal Information and the nature of such Personal information.

Cookies

Enghouse may use cookies from time to time. A cookie is a unique text file that a website can send to your internet browser. Some parts of Enghouse’s website use cookies to track how you use and/or navigate around the website. We do this in order to determine how useful the website’s information is to users, how effective the navigational structure is in helping users reach that information and monitor how long a user spends on each part of the website.

You will be notified about the use of cookies when you first visit our website. If you prefer not to receive cookies, you can set amend your browser settings so that cookies are disabled. Certain actions on our website require the use of cookies so you may not be able to fully enjoy our website should you choose to disable cookies.

Third Party Sites

Enghouse’s websites may contain links to third-party sites. Enghouse does not share your Personal Information with those websites and is not responsible for their privacy practices. We encourage you to review the privacy policies of those companies.

Some of the third-party sites that this website links to may be co-branded with an Enghouse entity logo, even though they are not operated or maintained by Enghouse. Although, we choose our business partners carefully we disclaim responsibility for the privacy practices of websites operated by third parties. Once you have left this website, you should check the privacy policy of the third party website to determine how your data will be handled and how information is collected from you.

Children and Privacy

This website does not target and is not intended to attract children under the age of thirteen (13). Enghouse does not knowingly solicit Personal Information from children under the age of thirteen (13) nor does Enghouse send them requests for Personal Information.

Changes in the Policy

Enghouse reserves the right to amend this Policy as it finds necessary. For example, Enghouse may modify this Policy in order to comply with changes in local laws and regulations, other Enghouse policies and procedures, or requirements imposed by data protection authorities. Please ensure that you regularly check this Policy so that you are aware of any changes and/or updates that are made.

Contact Us

Any Personal Information provided to or gathered by Enghouse is ultimately controlled by Enghouse Systems Limited.

If you would like to contact us in relation to this Policy or in connection to the Personal Information we may collect or process about you please do so by using the following details:

Enghouse Interactive, SLU
Presence.info@enghouse.com
Orense 68, 4º
28020, Madrid - Spain
T: (+34) 93 10 10 300


Enghouse Interactive, SAS
Presence.info@enghouse.com
Av. 19 n° 120-71 Of. 411
Bogotá, Colombia
T: + 57 (1) 743 6905


Enghouse Systems Limited
80 Tiverton Court, Suite 800
Markham, Ontario
L3R 0G4
Canada
Email: legal.operations@enghouse.com

If you are based in the European Economic Area (EEA) the data controller responsible for your information is:

Enghouse Interactive (UK) Ltd
Imperium, Imperial Way
Reading, Berkshire
RG2 0TD
United Kingdom
Tel: +44 (0) 20 3357 3040
Email: legal.operations@enghouse.com

Complaints

Enghouse takes its commitment to this Policy and your rights under applicable data privacy laws very seriously. If you do not feel your legal rights as regards to your personal data have been properly observed by Enghouse, you have the right to complain to your in-region supervisory authority, who are the regulatory body appointed to monitor compliance with applicable data protection laws.

Presence is aware of the importance of the privacy of the personal data and as such has implemented a data processing policy aimed at providing maximum security in their use and collection, guaranteeing compliance with the current legislation on the issue and setting said policy as one of the basic pillars of the entity’s lines of action.

While browsing the website www.presenceco.com personal data may be requested in different forms. Said data will form part of the relevant files according to the specific purpose for which they are collected.

In this way, the specific information about each data processing will be provided together with the web forms, but common to all of them is the party responsible for the file: Presence Technology, (hereinafter Presence), with address in Comte Urgell 240 3ª, 08036 Barcelona, as well as the place and manner for exercising the rights of access, rectification, cancelation and opposition, which must be made by writing to the above address including a copy of the DNI (National Identity Document) or equivalent identity document.

In the event that you provide your details via an email message, it will form part of the file used for the purpose of managing the request or comment which is made to us, and all of the other points indicated in the above paragraph are also applicable.

On the other hand, Presence has implemented the technical and organisational measures necessary in order to avoid the loss, improper use, alteration, unauthorised access and theft of the Personal Details which the interested parties may provide as a result of accessing the different sections of the website www.presenceco.com, applying the security measures covered in Royal Decree 1720/2007, of 21 December, which passes the Regulations developing the Organic Personal Data Protection Act 15/1999, of 13 December.