Presence Web Agent Recognized for Exceptional Innovation
Atlanta, GA, July 16 — Presence Technology announced today that
“We are honored to have Presence Web Agent recognized for exceptional innovation,” said Mike Mandato, Executive Vice President for Presence Technology in North America. “With WebRTC, agents are able to receive both inbound and outbound calls directly through their browser. Presence Web Agent desktop, powered by WebRTC, eliminates the need for a physical or soft phone within the contact center. Given agents can now handle multi-media interactions and voice calls through the browser, it becomes a 100% web-based agent station.”
WebRTC is a significant step forward in helping modern businesses meet their goals and Presence was quick to embrace it early on. Through the integration of WebRTC technology, Presence Web Agent omits the use of third party plug-ins and runs in almost any browser. Since there is no software to install, Presence Web Agent affords its customers the flexibility to implement a remote workforce model, reduce expenses and save time, while ensuring business continuity to meet customer expectations.
“Congratulations to Presence Technology for receiving a 2014 Communications Solutions Product of the Year Award,” said
TMC announced the 2014 Communications Solutions Product of the Year Award winners via
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