User Portal

May 11, 2018

The awards recognize the best practices of Enghouse Interactive customers in different areas and were presented, during the third edition of the company’s annual Summit

Madrid, 9th of May 2018 – Enghouse Interactive recognized its customers with the m3 Excellence Awards during the annual company Summit. The event took place on May 8 at the NH Colon Hotel in Madrid and brought together over 50 companies.

m3 Excellence Awards, recognition of innovation and loyalty
The m3 Excellence Awards seek to highlight the Enghouse Interactive customers who dare to innovate, promote new technologies within a a culture of excellence and superior quality in the services provided, strengthening the work in the customer-company relationship. This year, the awards were granted to Helphone, an Enghouse Interactive customer since 2008 and Grupo Marktel, for being innovators in integrating the Presence Suite with their business tools whilst adapting to the requirements of the digital transformation which prevails in the relationship with customers.
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Apr 20, 2018
Carmelo de la Barrera, Andean Sales Director of Enghouse Interactive, will lead the conference “How to implement Artificial Intelligence to transcend customer experience without losing control”

Enghouse Interactive, worldwide leader provider of omnichannel solutions for contact centers focused on offering technology and expertise to maximize the value of each interaction, will be part of the selective group of speakers of the Andean Congress of Contact Centers and CRM. “How to implement Artificial Intelligence to transcend customer experience without losing control” is the name of the conference that will be led by Carmelo de la Barrera, Andean Sales Director of Enghouse Interactive.
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Mar 16, 2018
The event focuses on the transformation of customer interactions and will have national and international speakers of the BPO industry

Enghouse Interactive, worldwide leader provider of omnichannel solutions for contact centers focused on offering technology and expertise to maximize the value of each interaction, will sponsor the 15th Andean Congress of Contact Centers and CRM on May 8, 9 and 10 in Bogota.

One of the main keys of the transformation of customer interactions is engagement, which is based upon capture and analysis of data. Studying this information allows to gain understanding of specific characteristics and behaviors of customers, regardless of the channel of interaction used to communicate with companies, to obtain a complete view of their profile.
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Mar 13, 2018

The event will address the connected customer and the impact of their expectations in company’s business models

Madrid, 13th of March 2018 – Enghouse Interactive announces that it is sponsoring the second edition of Service Summit, an event organized by Salesforce, which will be held on March 20 at the Kinepolis Cinemas in Madrid.

Enghouse will have a booth in the partner’s exhibition area, where it will present the new version 11 of its ominchannel solution for Contact Center, Presence Suite, its solution for automation and self-service, Communications Portal and its quality management systems tool, QMS.

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Feb 13, 2018

The Tessi Group Company selected the Enghouse Interactive Presence Suite solution due of its flexibility, management independence and fast campaign implementation

Madrid, 12nd of February 2018Tessi Graddo BPO, a subsidiary company of Tessi Group, specialized in BPO operational services and contact center outsourcing, has chosen Enghouse Interactive solutions to address the company’s opening to the market, its growth and the marketing of its digital transformation services.

Prior to the implementation of Presence Suite, Tessi Graddo BPO used their customer’s infrastructure to run operations. This was an inefficient practice not only because they had to adapt to various technologies, which could or not be a CTI solution, but also hindered the daily operations when consolidating the information in their management and control applications.

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Jan 15, 2018
Enhanced supervision and operation management with new collaboration, monitoring, audit capabilities

January 15th, 2018 - Enghouse Interactive launched the new version 11.0 of its Presence Suite Multichannel Contact Center solution, boosting customer experience and improving customer service operations.

This new version includes innovative features that enhance the agent´s experience, through real-time collaboration with contact center supervisors enabling immediate assistance via chat and quick access to observe service, whispering and barge-in functionalities.

Another differentiating feature is the outbound campaign load segmentation based on profile matching. This allows specific agents working on an outbound service, to be assigned to manage a subset of contacts that match a profile criteria, resulting in higher conversion rates, customer satisfaction and efficiency.

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Dec 19, 2017

The financial institution increased efficiency and productivity of its campaigns, optimizing resources and labor force

Financiera Comultrasan, Colombian credit and savings institution, chose the Presence Suite of Enghouse Interactive to transform its contact center´s operations and offer an enhanced customer experience.

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Nov 29, 2017

This initiative represents numerous competitive advantages to eventual integrations and customizations required in order to deliver value to their customers

Enghouse Interactive,  and 3Corp Technology, a Brazilian company focused on delivering the best and most advanced solutions for TI and Telecom infrastructure, announce their partnership, to explore new business opportunities. This alliance will concentrate all efforts in offering Enghouse Interactive solutions to the Brazilian market.

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Nov 09, 2017

Management times, agent occupation and service levels were improved, while abandonment rate was reduced

Cobyser, a Colombian company specializing in debt recovery, chose the Presence Suite from Enghouse Interactive, a global leading provider of technology and expertise which maximizes the value of every customer interaction, to optimize its collection processes for its customers.

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Oct 04, 2017

This solution will replace the Presence’s IVR solution from the Contact Center Multichanel Suite. The Communications Portal will cover all the functionalities and advance requirements of the self-service needs.

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