The main objective of Prospera is to strengthen the effective fulfillment of the social rights that enhance the capacities of people living in poverty in Mexico
Prospera, social inclusion program that seeks to articulate and coordinate the institutional offering of programs and actions of social policy in Mexico, has chosen the Contact Center suite of Presence Technology – and Enghouse Interactive company, provider of omnichannel customer care solutions, to improve customer care of its beneficiaries.
The gathering showed what the line of work will be from here on given the acquisition by Enghouse Systems
Araceli Aranda and Carlos Martínez, Managing Director y Executive Vice-president EMEA & CALA, respectively from Presence Technology – Enghouse Interactive, attended the event. For the directors, Enghouse will be strategic to enter on new markets on this territory and keeping their philosophy of providing personalized attention to clients and partners, generating new business opportunities and offer products and services of high quality to the Andean region market.
The companies will expose the best strategy focused on optimizing the Customer Engagement Center experience
Presence Technology, global leader in multichannel Contact Center solutions, together with its partner in Mexico, Bussines Value Consulting (BVC), Call & Contact Center consulting leader, will be present at the stand No.4 of the 15th Customer Contact Forum, organized by the Instituto Mexicano de Teleservicios (IMT) in Mexico; event that has proven to be a benchmark for Contact Center an BPO.
The Colombian Outsourcing Company has chosen Presence´s technology to improve its productivity levels.
A3BPO, Colombian Company focused on outsourcing the critical processes of its clients to simplify their core business, trusted Presence´s solutions to potentiate its contact center operation.
ATLANTA – June 1st, 2016 — Presence Technology (www.presenceco.com), a Worldwide Leading Provider of Multi-Channel Contact Center Solutions, announced a competitive replacement Program of Aspect Contact Center Solutions offering a low cost Client investment. Interested companies can register on
Atlanta, 05/31/2016– Presence Technology, a multi-channel provider of Contact Center Solutions, today announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant (*).
The company will present its offer to optimize customer service to the banking institutions and financial services
Presence Technology, global leader in Multichannel Contact Center Solutions, will participate in the 51º Banking Convention in Colombia, organized by the Colombian association of contact centers & BPO, on June 2 and 3 at the Cartagena's City Convention center.