01-03-2017 — Presence Technology, an Enghouse Interactive company announced today that
Presence Widgets is the Presence Suite functional module that allows generating customizable views of Contact Center performance and productivity metrics, both in real time as well as historical, through a really simple configuration.
Event that aims to create business opportunities, communicate new trends in customer management and integrate the main actors in the Mexican Contact center industry
Presence Technology an Enghouse Interactive company, global leader in multichannel Contact Center solutions, will sponsor the 21th Global Contact Forum, organized by the Instituto Mexicano de Teleservicios (IMT) in Mexico; event that has proven to be a benchmark for Contact Center an BPO.
The main objective of Prospera is to strengthen the effective fulfillment of the social rights that enhance the capacities of people living in poverty in Mexico
Prospera, social inclusion program that seeks to articulate and coordinate the institutional offering of programs and actions of social policy in Mexico, has chosen the Contact Center suite of Presence Technology – and Enghouse Interactive company, provider of omnichannel customer care solutions, to improve customer care of its beneficiaries.
The gathering showed what the line of work will be from here on given the acquisition by Enghouse Systems
Araceli Aranda and Carlos Martínez, Managing Director y Executive Vice-president EMEA & CALA, respectively from Presence Technology – Enghouse Interactive, attended the event. For the directors, Enghouse will be strategic to enter on new markets on this territory and keeping their philosophy of providing personalized attention to clients and partners, generating new business opportunities and offer products and services of high quality to the Andean region market.
The companies will expose the best strategy focused on optimizing the Customer Engagement Center experience
Presence Technology, global leader in multichannel Contact Center solutions, together with its partner in Mexico, Bussines Value Consulting (BVC), Call & Contact Center consulting leader, will be present at the stand No.4 of the 15th Customer Contact Forum, organized by the Instituto Mexicano de Teleservicios (IMT) in Mexico; event that has proven to be a benchmark for Contact Center an BPO.
The Colombian Outsourcing Company has chosen Presence´s technology to improve its productivity levels.
A3BPO, Colombian Company focused on outsourcing the critical processes of its clients to simplify their core business, trusted Presence´s solutions to potentiate its contact center operation.
ATLANTA – June 1st, 2016 — Presence Technology (www.presenceco.com), a Worldwide Leading Provider of Multi-Channel Contact Center Solutions, announced a competitive replacement Program of Aspect Contact Center Solutions offering a low cost Client investment. Interested companies can register on