User Portal

Jan 15, 2018
Enhanced supervision and operation management with new collaboration, monitoring, audit capabilities

January 15th, 2018 - Enghouse Interactive launched the new version 11.0 of its Presence Suite Multichannel Contact Center solution, boosting customer experience and improving customer service operations.

This new version includes innovative features that enhance the agent´s experience, through real-time collaboration with contact center supervisors enabling immediate assistance via chat and quick access to observe service, whispering and barge-in functionalities.

Another differentiating feature is the outbound campaign load segmentation based on profile matching. This allows specific agents working on an outbound service, to be assigned to manage a subset of contacts that match a profile criteria, resulting in higher conversion rates, customer satisfaction and efficiency.

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Dec 19, 2017

The financial institution increased efficiency and productivity of its campaigns, optimizing resources and labor force

Financiera Comultrasan, Colombian credit and savings institution, chose the Presence Suite of Enghouse Interactive to transform its contact center´s operations and offer an enhanced customer experience.

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Nov 29, 2017

This initiative represents numerous competitive advantages to eventual integrations and customizations required in order to deliver value to their customers

Enghouse Interactive,  and 3Corp Technology, a Brazilian company focused on delivering the best and most advanced solutions for TI and Telecom infrastructure, announce their partnership, to explore new business opportunities. This alliance will concentrate all efforts in offering Enghouse Interactive solutions to the Brazilian market.

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Nov 09, 2017

Management times, agent occupation and service levels were improved, while abandonment rate was reduced

Cobyser, a Colombian company specializing in debt recovery, chose the Presence Suite from Enghouse Interactive, a global leading provider of technology and expertise which maximizes the value of every customer interaction, to optimize its collection processes for its customers.

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Oct 04, 2017

This solution will replace the Presence’s IVR solution from the Contact Center Multichanel Suite. The Communications Portal will cover all the functionalities and advance requirements of the self-service needs.

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Sep 26, 2017
The company will address the reality of the digital transformation in the contact center in a roundtable discussion

Madrid, 26th of September 2017Enghouse Interactive, is sponsoring the 20th edition of Expo Relación Cliente, a congress organized by IFAES which will be held on October 4th and 5th in Santiago Bernabéu Stadium, Madrid.

One year after the acquisition of Presence Technology by Enghouse, the company will present their business solutions at stand B12 and unveil the functional innovations of its multi-channel solution for the Contact Center, Presence Suite.

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Sep 18, 2017
Presence Technology, an Enghouse Interactive Company Presence Technology, worldwide leader provider of Omnichannel Contact Center solutions, is pleased to announce recently hired Carmelo de la Barrera as Comercial Director Andean Region. Mr. De la Barrera will be responsible for developing new business in the Andean area and working with the Presence´s Partner Channel. He experience and proven track record will assist Enghouse Presence in achieving the growth plans for the region.

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Sep 12, 2017

Enriquez will exhibit the best practices to implement technology in a contact center, eliminating risks of digital transformation and promoting quality customer experience

Enghouse Interactive will sponsor the Fifth Customer Contact Forum in Guadalajara, taking place September 19th and 20th at Hotel Camino Real. In the event, Pedro Enríquez, Sales Director Mexico and Central America at Enghouse Interactive - Presence, will be part of the selective team of speakers who will discuss the trends and business dynamics that are driving the transformation of the customer relationship industry in Mexico.

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Sep 05, 2017

Both companies will exhibit their technological solutions focused on streamlining interactions between companies and their customers through multi-channels of communication

Presence Technology, an Enghouse Interactive company, and its partner in Mexico, Business Value Consulting, will sponsor the Fifth Customer Contact Forum, organized by the Mexican Institute of Teleservices in Guadalajara. The event will take place September 19th and 20th at Hotel Camino Real Guadalajara and will have conferences and workshops presented by expert professionals sharing their knowledge, experiences and providing a networking space to generate new business opportunities.

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Jun 29, 2017

The forum gathers the biggest players withim the debt collection industry in Colombia

Presence Technology,  an Enghouse Interactive Company, a global leading provider of omni-channel solutions for contact centers, will sponsor the 2nd National Collection Forum, taking place in Cali Thursday July 6th.

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