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Cloud Contact Center Solutions

Presence Technology empowers Call Center software modules by deploying Presence Suite as a Smart Cloud based Contact Center. Now, the most flexible End to End Contact Center Suite is available to every company with a desire to take advantage of satisfying new market trends. Presence offers Call Center software as needed, either on site, deployed as a Cloud based Contact Center service, or in a combination of both.  Each option offers the same technology to satisfy your needs.  Presence Smart Cloud Contact Center is the best choice to align your technology to your constantly changing demands.

Smart Cloud Contact Center offers

  • Complete access to all Contact Center Suite modules, adjusted as needed, without hidden costs
  • Rapid integration with other Contact Center applications
  • Full flexibility acquiring modules as needed: according to campaign type, resources, seasons, or Contact Center’s sales plans
  • No resources or hours needed for the Contact Center infrastructure adjustments
  • Lower operational costs
  • Implementation, maintenance and updates are included
  • Ability to chose modules as needed: outbound, inbound, IVR, routing, e-services, recording, back-office tasks, reporting, etc.

An additional benefit is the ability to choose how, when, and where to implement Contact Center infrastructure. All modules are available for use in the Presence All-In-One Suite, or separately, with the complete functionality, flexibility and power of the Presence suite.

Do you need any other reason to acquire Presence Smart Cloud Contact Center?
  • Fulfills immediate needs, rapid implementation and agent training is delivered in record time
  • Fewer IT resources focused on implementation
  • Supports fast growing changes
  • Solves relocation issues minimizing risks and maximizing control
  • Fulfills seasonal needs
  • Minimizes unforeseen risks
  • Provides the latest technology at a reduced cost to the Contact Center

If you would like to learn more about Presence Cloud based Contact Center, please contact us. Ask us about ROI and flexible models. When you are considering hosted solutions, consider the best, Presence Hosted Contact Center.


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