Empower your contact center managers with the ability to launch new campaigns at a moment’s notice and respond to new trends and demands as soon as they are identified. Presence Web Supervisor delivers real time operational control to supervisors in any web browser on today's popular portable mobile devices, so they can stay in the loop while on the go.
Web Supervisor provides practical insights and capabilities to your management team and call center operations including;
- • Historical report templates and ad hoc reporting capabilities
- • Rule-based alerts call attention to unexpected issues
- • Start, stop, fine-tune campaigns and add lists
- • Access to complete range of real-time and on-the-fly
- • Implement changes immediately across the Presence Suite
- • Schedule reports for regular, timely delivery
Presence Web Supervisor Provides:
- • Complete visibility to all statistics and media types
- • A highly intuitive UI – easy information access and personalization options
- • Access to reports, alerts, and campaign management tools
- • Improved insight into individual and team performance
- • A proactive perspective for identifying and addressing potential training issues
Presence Web Supervisor lets key personnel devote their efforts to maximizing the results of client and customer interactions with your contact center. Learn more by contacting us today.