User Portal

Video Interactions

Video Interactions is a functional capability of Presence Suite that enables the VideoCall as an additional, fully integrated, content-rich contact channel with customers.

Video Interactions features a wide array of available points of contact for customers, including initiating video-enriched VoIP calls from corporate websites, video kiosks, 3G/4G video calls from capable smartphones and seamlessly integrated into mobile apps.

The All-In-One Solution for Making Better Contacts
Presence contact center technology is designed by professionals with hands-on contact center experience. As a result, you get benefits that provide real competitive advantages.

Presence Video Interactions provides:

  • • Concurrent licensing for lower cost of ownership and reduced overhead
  • • Greater responsiveness to client/customer demands
  • • Improved customer satisfaction
  • • Eliminates siloed data and functions
  • • Reduce the IT burden
  • • Increased agent accuracy, efficiency and productivity
  • • Consistent, intuitive UI reduces training time, speeds Campaign development, launch and fine-tuning
  • • 24x7 customer support

Integrate Presence Video Interactions with other modules in the Presence Suite for an all-in-one comprehensive contact center solution. To learn more, contact us today.

Downloads  
Mail Interactions Position Paper
Contact Center and Multi-Channel Solutions (American English)
Contact Center and Multi-Channel Solutions (British English)

For more information, please contact us: This email address is being protected from spambots. You need JavaScript enabled to view it.