- Provide 24x7 self-service options and more efficiently manage customer calls without the need for live agent interaction.
- Standardize basic client information for proper agent routing.
- Reduce average hold time (AHT) and repetition by seamlessly transferring caller information to an agent.
- Automate routine services to free up resource time to focus on priority calls (ie, high-value customers) and sales opportunities.
- Collect sensitive information without agent participation to ensure compliance (ie, PCI).
- Validate a customer’s identity using voice biometrics.
- Automate data processing and the automation of outbound and inbound campaigns.
- Improve customer satisfaction and loyalty.
To learn more about how Presence IVR can help your business, contact us today.
Presence IVR Product Sheet
Contact Center and Multi-Channel Solutions (American English)
Contact Center and Multi-Channel Solutions (British English)
Contact Center solution for Collections
Contact Center solution for Travel
Contact Center solution for Healthcare
Contact Center solution for Insurance