Whether your contact center handles customer service, support or sales inquiries, one thing is certain – customers expect accurate, complete and personalized service.
Presence Scripting is a powerful, yet easy-to-use tool that’s designed to help guide agent dialogue while interacting with customers to deliver a more consistent and enhanced experience. Presence Scripting greatly expands your inbound and outbound capabilities and positively impacts your bottom line.
- • Increase revenue opportunities through cross-sell and up-sell efforts
- • Easily create and deploy sophisticated scripts without the need for IT assistance
- • Rapidly adapt existing campaigns to changing business requirements; make edits on the fly
- • Allows Supervisors to set operational rules, manage required fields, automate validation and provide agents access to information from external data sources
- • Reduce agent training costs and improve call metrics
- • Ensure adherence to internal processes and compliance requirements
- • Enhance brand image through consistent messaging
Empower your agents today with the necessary tools and information to meet and exceed your customers’ expectations. To learn more, call us today.