Your contact center is critical for creating, building and maintaining the best possible customer experience. Presence Technology’s all-in-one, multi-channel contact center suite facilitates customer interactions with ease through the use of intuitive software that lets you forget about technology and focus on your business. Whether you need a complete solution today or want to grow your capabilities over time, Presence is the flexible, affordable solution that scales with you.
Presence works as a standalone Contact Center Solution or in tandem with your existing PBX to simplify communication between businesses and their customers without significant equipment changes or costly upgrades. Presence Call Center Software can extend the life of your Avaya system by adding outstanding multi-media communication channels to their voice only ACDs. Presence “best-in-class” usability will give your Contact Center a clear competitive advantage and lowest TCO.