In the current economy, government agencies are challenged to meet public expectations, while obtaining substantial cost savings and productivity. Presence Technology offers government agencies an all-in-one call center solution designed to effectively assist the public sector, while controlling ever tightening government budgets. The Presence contact center solution is convenient and user friendly, allowing cross agency functionality and access.
- Convenient 24 x 7 public access
- Cross agency functionality and management
- Self Service Options for Public Service Messages and Emergency Response
- Reduces agent assisted calls
- Performance Management Reporting to justify expenditures
- Green technology