User Portal

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Learn the best way to implement a Customer Engagement Center 
using the best available technology


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Communications Portal

Voice self-service solutions 
A new and intelligent touch point for your customers


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Magic Quadrant 2016

Presence Positioned in the 2016
Worldwide Gartner Magic Quadrant
for Contact Center Infrastructure

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Web Agent

Complete Web Based Agent,
WebRTC the Future of
Customer Service Now

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Presence Video Interactions

One more step in the omni-channel management

How?

Improve process, ensure 24x7 availability, scalable and quality services

Web Agent The Future is Now

WebRTC technology gives Presence Web Agent easy access to the agent toolbar through a URL. Take your Contact Center to a new level of versatility!

Developed and supported by some of the biggest names in the industry (Google/ Chrome and Mozilla/ Firefox). WebRTC technology is quickly becoming the standard for web-based real time communications handling.

WebRTC enables a guaranteed quality of service for application such as voice calls, video chat, file sharing, messaging, white-boarding, human computer interaction, etc. without any client or plug-in download to run from a browser using simple HTML and JavaScript APIs. Contact Centers can create the perfect experience for their customers.

Looking for a detailed solution to make WebRTC work for your Contact Center?

Contact Us and a Senior Business Consultant can tell you how our solutions will enhance your contact centers efficiency and productivity. Contact Us or email This email address is being protected from spambots. You need JavaScript enabled to view it.