User Portal

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Learn the best way to implement a Customer Engagement Center 
using the best available technology


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Communications Portal

Voice self-service solutions 
A new and intelligent touch point for your customers


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Magic Quadrant 2016

Presence Positioned in the 2016
Worldwide Gartner Magic Quadrant
for Contact Center Infrastructure

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Web Agent

Complete Web Based Agent,
WebRTC the Future of
Customer Service Now

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Presence Video Interactions

One more step in the omni-channel management

How?

Introducing the most scalable, flexible End-to-End Multi-Channel Contact Center Solution.

Customer (R)evolution

Solutions that make a difference!

Our solutions are versatile, easy to integrate, and built to be user friendly. Presence End-to-End Multi-Channel Contact Center Solution gives you flexible effective options. Allowing you to manage the ever changing customers’ demands and provide the best Customer Care and Service possible.
Today’s Customer (R)evolution commands solutions that manage the integration of web, chat, email, social media and phone to respond, and resolve in a timely manner a customer’s needs. Successful businesses today understand that maintaining exceptional customer experiences creates loyalty that pays off more than any other initiative you may be considering.

It’s critical for businesses to interact with their customers the way and when the customer chooses.

Presence Multi-Channel Solution