Both companies became strategic partners to improve their customer service Atlanta

Presence Technology is a worldwide software company dedicated to supplying All-In-One Solutions for Contact Centers. BSB Communications Inc takes a consultative approach to company’s communications needs. Both companies recently signed a strategic agreement to sell, implement and maintain their Solutions, improving their service throughout the U.S. This agreement allows both companies to better serve their clients by installing the leading edge Call Center Solutions.

BSB Communications provides solutions to help their customers successfully achieve their goals through different CTI platforms like Mitel IP Communications Platforms and Inter-Tel Communications Systems. Presence supports CTI’s with Presence Suite, the only scalable solution, adapted to each Call Center’s needs.

In the US, this solution recently received the 2009 Product of the Year award by CIS Magazine. Additionally, a full integration with the Presence suite reduces the investment costs needed for developing a multichannel contact center solution. Steve Klenner, VP and Partner at BSB Communications Inc, says, “BSB chose to conquer the Contact Center market with a capable and dependable product like Presence Suite. I have known John Franco and Chuck Hudak for several years now, and when I met Jim Rollins I found he possessed valuable knowledge and a deep understanding of the Industry and transmitted it to the BSB sales team. Overall, Presence Suite’s scalability was the perfect fit for our prospect looking forward to scaling up to 2,500 agents and after some months, scale back to 200 agents. There is no other solution out there that meets these criteria and we are confident that Presence will deliver the best results for us and our customers” Chuck Hudak, Regional Sales Director for North America, at Presence, says “We found in BSB Communications, Inc the most professional team, highly experienced in Mitel and Inter-tel platforms and our perfect match to deliver our Presence Suite to clients. We are confident that our All-In-One Solution will improve customer’s productivity by keeping existing resources at the lowest cost.”