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Unified Communications Underutilized in the Call Center |
A recent survey conducted by Information Week found that a surprisingly high percentage of companies have failed to optimize their call center by taking advantage of Unified Communications (UC) software solutions, which consolidate several communication applications – including videoconferencing, email and other messaging services – into a single interface. Integrating every communication application can help companies increase their call center’s productivity, eliminate excessive spending, reduce energy consumption and avoid continued employee training.
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