The Pathway to Profitability for your Contact Center
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Presence Voice Outbound Presence Voice Outbound call software provides a flexible outbound dialing platform that emphasizes operational efficiency and empowers business users to adapt to changing requirements. The Presence Outbound call software solution is part of our multi-channel inbound and outbound contact center solution. Presence Outbound call software provides contact centers with the ability to effectively contact their customers and prospects while maximizing contact center resources. Presence achieves this by leveraging existing infrastructure to gather data for outbound calling and ensuring only live contacts are delivered to agents.Presence Voice delivers live calls to agents, avoiding busy line tones, answering machines, fax tones, pagers, etc. Voice Outbound call software Features  Smart modules: Predictive dialer, progressive dialer, caller preview Broadcast Dialer Optimize Predictive dialer software based on time factor, application stage or algorithm Flexible list administration to add, to remove or to amend leads while campaigns are active Contact Center Toolbar Scheduled callback feature single agent or group of agents Inbound/ Outbound call blending to the same agent group Compliance with US and European outbound call software regulations Complete software administration by end-users, allows real-time adjustments to active campaigns Complete monitoring and reporting toolsBenefits Significant increase in Outbound campaign revenue Lower operational costs by maximizing existing resources Scalability to adapt or increase the necessary resources to Contact Center demands Ensure regulatory compliance with “do not call” lists and other government regulations and union agreementsDownloads Empowering Elastic Contact Center by Presence Technology Presence Suite All In One White Paper Presence Suite All in One White Paper Industry Outsourcing White Paper Presence Voice Outbound |
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