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Contact Center WebRTC

Completely Web Based Agent Contact Center Solution. Web RTC the future of customer service is here.Presence Technology has been capable of developing a completely plug-in free web interface for Contact Center agents. The agent will not be forced to install third-part software on its computer (usually Flash or Java virtual machine). Additionaly, WebRTC usage removes the need of physical or software phones (softphones) on the agent’s side, which installation and configuration usually requires knowledge of VoIP telephony protocols, like SIP.

WebRTC - benefits for Contact Center

  • Income increase due to customer service improvement
  • Costs reduction
  • Agent training times reduction
  • Avoidance of user-originated issues
  • Reduction of implementation times in the agent platform
  • No need of plug-ins
  • Real time web-based communications
  • Reduces compatibility and security issues


WebRTC technology has for goal providing web browsers with real-time communications handling capabilities, so they do not require the usage of any plug-in or additional software.

Presence Technology has been capable of developing a completely plug-in free web interface for contact center agents. The agent will not be forced to install third-part software on its computer (usually Flash or Java virtual machine). Additionaly, WebRTC usage removes the need of physical or software phones (softphones) on the agent’s side, which installation and configuration usually requires knowledge of VoIP telephony protocols, like SIP. All this means that contact center agents do not require to have any technical background beyond the capability of using a standard web browser. All these advantages make even easier for business the usage of telework or telecommuting, which allows the integration into the contact center workforce of people from any demographic background, age or with mobility handicaps.