Presence Custom Reports is a powerful tailor-made reports generator tool. It includes a wizard to guide the user step by step on the creation and design of the reports, making this task easy and quick to use.

With this tool, which is totally integrated on Presence Suite, the user can build its own reports depending on the specific needs of its Contact Center. It also permits to merge the Contact Center reports with the business reports, achieving key business indicators that will allow improving the strategy and management of the Contact Center.

> Custom Reports Module