The Pathway to Profitability for your Contact Center
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| Messaging | | Print | |
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The Presence Messaging module handles the E-mail, FAX and SMS channels. It allows the Contact Center customers to communicate via E-mail, FAX or SMS, and these contacts are handled by the same agents as the voice services. The system filters automatically the contacts based on the predefined criteria’s; therefore they will be handled for the most skilled agent for each contact. > Messaging Module |
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Watch Video Demo | ||
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Resources: Downloads |
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