Presence Custom Report
Presence Custom Reports is a powerful, tailor-made report generator. It includes a wizard to guide the user step-by-step through the creation and design of reports, making report building quick and easy. This tool is fully integrated with the Presence solution, so that users can configure their own reports according to the specific needs of the Contact Center. Custom Reports allow users to make the most of the large volume of data handled by Contact Centers. Furthermore, operations reports and other business-related reports may be combined to obtain key business indicators to improve the strategy and management of your Contact Center.
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