Is your contact centre adapting to your customers' needs? Would you like to track all the interactions regardless of channel? Find out how Presence can help you to enable a multi-channel contact centre.

OpenGate provides the flexibility to install leading edge technology and upsize it or downsize it with a minimum investment. OpenGate is designed to meet CTI requirements, regardless of previous telephony ownership or out-of-date systems.

Presence RoboDialer, a broadcast dialer, provides the interface between Presence Voice Outbound and Presence IVR.  RoboDialer brings several advantages, such as the extensive Presence Voice Outbound dialer capabilities, which include load and campaign management.

Presence Technology fulfills the Contact Center needs with an All-in-One Suite comprised of a group of completely integrated modules which cover the automation, multi-channel, blending and quality recording requirements.