The new version improves high availability, enhancing support to distributed architectures while maintaining local communications, and delivers a single server license

Version 9.0 complies with regulations such as OFCOM, PCI and European Data Protection Laws

Presence Technology, a worldwide leading provider of Multi Channel Contact Center solutions, announces the launch of the new 9.0 version of its product suite, making ​​significant improvements primarily focused on high availability, redundancy, scalability and optimization of the number of licenses available to each customer.

The High Availability capabilities offered by the new architecture in Presence OpenGate (Presence’s VoIP communication and middleware platform) and Presence Server ensure full redundancy, security, scalability and robustness in customer contact centers. This feature, already available in earlier versions of the Presence Suite, has been improved in the new version, eliminating the need for third party products, thereby reducing cost of ownership and complexity of its maintenance. 

Another innovation in the new version is the introduction of the concept "Network Region".  The new Presence Network Regions make it possible for a group of IP terminals to share common characteristics and resources. This translates into making better use of resources by reducing communication costs between sites, without losing the redundancy between them.

Version 9.0 of the Presence Suite also establishes significant advances and improvements in its Web version. All Presence front-end interfaces have been redesigned using HTML web standards, offering a cross platform solution that can work with browsers supported on different operating systems, such as: Windows, Linux and Mac.  The Web Supervisor includes a new tabbed organizational desktop, featuring a display screen that can be divided and segmented according to user preference, making management tasks easy and customizable. Users will have the ability to create favorite reports, define alarms and store the preferred visual appearance of the monitor for future sessions.

The new version includes a single license server, which allows for dynamic use of a pool of licenses between different sites. This improvement facilitates best use of the licenses, as they may be balanced between different servers, without incurring additional costs. In this way, a client with multiple sites, utilizing non overlapping shift schedules, can use the same license set to control these different locations, resulting in corresponding cost savings.  Furthermore, the new version will allow companies providing Hosted services to maximize the license utilization through the Hosted Contact Center infrastructure, as they can share the same Presence licenses for different customers or services.

In addition, the new version extends the Presence Agent functionality and usability, with features such as: the ability to create custom buttons to add extra features to the toolbar, an option to disconnect remote agents, the ability to hide call queue notifications, as well as many other options.   

With the launch of version 9.0 and the power of solutions it offers, the Presence Technology Contact Center Suite rises to the level of industry leader in product performance, which previously was achieved by solutions with a much higher cost.  The Presence Suite is an all-in-one, unified solution ideal for companies that do not want to incur exorbitant costs of hardware, software and related services, or risk sacrificing the highest performance.

To learn more about these developments and others included in the Presence Suite Version 9.0, please contact us:

Europe

T: (+34) 93 10 10 300, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

North America

T: +1 888 908 0117, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Caribbean & Latin America

T: +57 (1) 743 6905, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Africa

T: +27 10 500 3963, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

About Presence Technology

Presence Technology is a worldwide leading provider of Multi Channel Contact Center solutions that enable contact centers to optimize resources and increase efficiency in the interaction between companies and their customers. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Latin America, Africa and the United States supporting their projects around the world.