The event will be bringing together the most important firms in the USA Contact Center industry

Presence Technology, a global provider of contact center software tools, and Infradapt, a leading provider of technology solutions, announce their joint participation in the Contact Center Management Conference & Expo. This event, one of the most established in the contact center industry, will take place June 1-3 in Austin, Texas.

The ICMI Contact Center Management Conference & Expo will provide seasoned industry professionals with practical, real-life solutions for their contact centers. The conference will feature intensive and highly interactive workshops across five tracks of learning, as well as extensive opportunities to tour local contact center facilities of top global companies such as Starwood Hotels & Resorts Worldwide, Farmers Insurance, Harte Hanks, and the American Cancer Society. The event is presented by the International Customer Management Institute (ICMI), one of the call center industry’s most respected organizations.

Infradapt and Presence Technology will be present at the fair as exhibitors in stand G2. Visitors will be able to see Presence’s technological tools features as well as the operational capacity of Infradapt.  Both companies will help visitors understand how telephony and Contact Centers are evolving to allow businesses delivering higher levels of service at a lower cost.

Infradapt’s Managing Partner, Corey S. McFadden explains “Infradapt chose Presence Technology largely because of their feature-rich OpenGate contact center solution that combines the sophistication and high availability requirements of a traditional call center platform with forward-looking technologies such real-time web chat and e-mail service integration.”