Presence Technology has been integrated into Microsoft CRM, thus demonstrating its compatibility with this solution, which is enjoying a boom in the commercial market. Thus, the firm, which specializes in optimizing contact center performance, has demonstrated that its Contact Center All-in-One product suite is perfectly compatible with this client management tool.

Microsoft CRM describes business processes and technologies focused on contact points between companies and their clients. It is designed to provide a detailed vision of clients to enhance their experiences and allow companies to forge more solid, profitable relationships.