Dynamicall has been recognized as Best Outsourced Contact Centre

Dynamicall S.A.C, a Peruvian client of Presence Technology, was awarded the Contact Centre Excellence Award for Best Outsourced Contact Centre, presented by the Peruvian Association of Contact Centres (APECCO).

This recognition is awarded to companies that demonstrate outstanding performance in projects and strategies aimed at improving the company-customer relationship. The award categories this year were Best Human Capital Management and Best Outsourced Contact Centre. The latter category was awarded to Dynamicall for the success of the campaign: "Selling long distance plans to the Chilean market."  The selection process included a rigorous qualification by the jury established by APECCO and auditing the by the prestigious firm Price Water House Coopers.  APECCO, in their mission to encourage professionalization of the Peruvian contact centre industry, will continue the Contact Centre Excellence Award as an annual recognition. 

Dynamicall has used Presence Technology solutions in their contact centre since early 2011, resulting in significant improvements in contacts per hour and achievement of business objectives. To adapt to current contact center market trends and respond appropriately to the demands of discerning customers, Dynamicall implemented a self developed preview system, along with Presence Voice Outbound, Predictive Dialer, Presence Scripting, and Presence Recording.  Dynamicall improved productivity levels in their campaigns more than 23% in just one week after implementing Presence in its operations.

Regarding the Award to Dynamicall, Carlos Martínez Delfgaauw, CALA Executive VP EMEA Presence and Technology commented: "We are honored that Dynamicall received this award using Presence Technology solutions. The Excellence Award for Best Outsourced Contact Centre positions Dynamicall as a leader in the Peruvian market, and it is a deserved recognition of their experience and achievements. We hope to continue adding value to the Peruvian Contact Centre sector and helping the industry on its way to professionalization."

Enrique Beltran Cornejo, Dynamicall Manager said: "It's very gratifying to receive this recognition.  It not only motivates us to continue improving every day, but inspires us to constantly seek innovative solutions to problems."


About Presence Technology

Presence Technology is a leading provider of specialized Contact Center software. Presence’s Solutions allow Contact Centers to optimize their resources and increase productivity between the business-client interfaces. Led by a team of highly qualified professionals, Presence works with numerous world class companies and boasts a vast network of partners throughout Europe, Latin America, South Africa and the United States, who stand behind and provide support for any project around the world.

For more information, please visit www.presenceco.com

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About Dynamicall:

Dynamicall is a Peruvian company founded to provide excellence in contact center solutions. The company specializes in sales management (outbound) and customer service (inbound). Its value proposition is focused on increasing the ROI of their customers, working to generate new revenues, reducing service costs, and increasing retention and customer satisfaction. The company is experienced in the areas of education, telecommunications and finance.

For more information, please visit www.dynamicall.com