Presence Technology is positioned in the Visionaries quadrant of CRM Web Customer Service Magic Quadrant

The Pathway to Profitability for your Contact Center

Thursday, 22 September 2011 00:00

Evaluation Based on Completeness of Vision and Ability to Execute. The report includes an evaluation of Social Web Interaction capabilities.

Presence Technology, a worldwide leading provider of Multi Channel Contact Center software, announced today that it has been positioned in the “Visionaries” quadrant* of the CRM Web Customer Service Magic Quadrant.

Gartner’s 2011 report is focused on CRM Web Customer Services, evaluating the leading software providers on the following basis: knowledge base for self service, e-mail response management, web chat, collaborative browsing, virtual assistants, video services, SMS and multimodal communication, multichannel interaction recording, multichannel analytics, multichannel feedback management and Social Web interaction.

"We are very proud to be recognized in the CRM Web Customer Service Magic Quadrant by Gartner as a Visionary company. As Gartner is regarded as the worldwide leader in technology consulting, we know their standards are very stringent and held in high esteem. We believe being included in the Magic Quadrant as a Visionary confirms that Presence Technology has positioned itself as a company with the strength of vision and the largest implementation capacity in the market," said Araceli Aranda, CEO of Presence Technology.

*Gartner, Inc. Magic Quadrant for CRM Web Customer Service, Johan Jacobs, September 19, 2011.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Presence Technology

Presence Technology is a leading provider of specialized Contact Center software. Presence’s Solutions allow Contact Centers to optimize their resources and increase productivity between the business-client interfaces. Led by a team of highly qualified professionals, Presence works with numerous world class companies and boasts a vast network of partners throughout Europe, Latin America, South Africa and the United States, who stand behind and provide support for any project around the world.

For more information, please visit www.presenceco.com

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