The two companies are consolidating as technological partners to enhance the service they provide their clients

Presence Technology, a European provider of CTI software that specializes in optimizing contact center performance, and IPSA, a Spanish multinational business group that develops software solutions to automate the capture and processing of documents  and voice conversations, have signed a collaboration agreement to extend the reach of their contact center applications.

This agreement makes the two companies partners in providing their contact center clients with the finest technology.  IPSA’s tested experience of more than 25 years and its own cutting-edge technology allows it to create solutions to capture, process and manage information of any kind and on any support, which guarantees that each client receives the most appropriate solution and facilitates communications processing in environments such as call centers and trading rooms.

In turn, the Presence Technology Suite is one of the market’s most complete. It helps make contact center dynamics extremely flexible and directly boosts productivity margins. Presence All-in-One enables contact centers to consolidate high productivity rates without losing their focus on quality.

"The agreement with IPSA perfectly complements our efforts to offer competitive solutions and helps us keep offering our clients a complete, flexible service especially tailored to suit their needs", affirms Carlos Martínez, Presence Technology’s Executive VP for EMEA and CALA.