Experts from both companies will host a conference in C3Africa MasterClass

Presence Technology, a global provider of Contact Centre software, and INOVO, a Contact Centre service provider, will sponsor Rod Jones MasterClass organized by C3Africa to enhance and share the Contact Centre industry knowledge. During the seminar, on 9th and 10th September, experts from Presence and Inovo will analyze the trends of the Contact Centre market.

Based on research of industry needs, the C3Africa Rod Jones MasterClass develops a knowledge packed two day seminar essential for all organisations considering setting up their own new call centre or seeking to increase the efficiency and the effectiveness of their existing operations.  The C3Africa MasterClass brings together key decision makers and influencers from within the South African Contact Centre Industry.

Wynand Smit, General Manager of Inovo, and Wolfgang Pannocha, Channel Manager of Presence Technology, will host a conference to analyze the contact centre market in the moment, they will talk about the actual problems the companies are experiencing and the possible solutions for them. They will provide practical suggestions for making Contact Centres more profitable, through an empowered workforce allowing technology to ride the storm. Concrete and practical actions will be proposed to improve the operations.

Inovo and Presence Technology have vast experience working together, and both companies have secured a large client based comprised of leaders in strategic sectors such as banking, insurance and distribution.  During the conference, Pannocha and Smit will explain how they have solved their client’s cases and provided for them the best solution to optimising their customer service.