Presence Technology is positioned as one of the most innovative companies in the international market for contact center solutions.  The company has clients in 17 countries and counting.

Presence Technology, a global provider of All-in-One contact center solutions, marks its ten year anniversary. Throughout this decade, the company has established itself as an international leader in the contact center industry, thanks to its strong customer orientation and team of professionals.

Presence is considered a visionary company in the Gartner Magic Quadrant for Customer Web Services. The company has offices in Europe, North America and Latin America and has a large portfolio of customers around the world, along with a strong team of partners and professionals committed to their customers.

Founded in 2001, Presence Technology has based its development on a thorough knowledge of the technology needs of call centers and adapting to industry requirements. The company has sustained growth over 30%.

Presence attributes dedication to the client, along with continued investment in research and development, as the keys to the success of the company.  Presence has successfully launched pioneering solutions such as Presence Social Media (social networking solution for the Contact Center), Presence OpenGate (VoIP platform) and Presence Hosted Contact Center.

Presence Technology's solutions are used worldwide and are deployed to all industry sectors, including: outsourcing, telecommunications, tourism, insurance, finance and recoveries, publishing and media, public sector, and healthcare. Among its customers are companies like ONO, The Phone House, Spanair, Halcon Viajes, Viajes Iberia, Pelayo, Unisono, Grupo Planeta, Spain Oxford University Press, Vodacom Business, Oregon Mutual, Softline Pastel, Blue Financial Services, Algar Technology, Digitex, People Contact, Arriva Medical and Bank Atlantic, among others.

Araceli Aranda, CEO of Presence Technology, values the trajectory of the company in this decade: "Presence has grown and evolved over the years thanks to the trust that customers and partners have placed in the company, as well as the involvement of the integration team. Our future projects will allow us to continue growing together with our customers and maintaining quality service. We will continue to anticipate the needs of the contact center industry, offering innovative solutions. Flexibility, innovation, proactivity, resilience and passion of the team have been and will be key drivers of the activity of Presence. "

About Presence Technology

Presence Technology is a worldwide leading provider of Multi Channel Contact Center software, deployable Hosted or On Premise.

The complete Contact Center Suite was created and developed in a large Multi Channel Call Center in Europe. Therefore, Presence’s advantage relies on a deep understanding of the Contact Center daily operations.

Presence Suite Solutions are recognized as the most flexible, the easiest to integrate with other systems, and the most user friendly solutions in the Contact Center industry.

The highly qualified professionals at Presence work with numerous partners throughout North America, Europe, Latin America and South Africa who stand behind, and provide support for, any project around the world.

Presence’s Solutions allow Contact Centers to optimize their telephony platform resources and increase productivity between the business-client interface.

More information: www.presenceco.com

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