The Founder and EVP of Business Development of the company will explain how to reduce cost using Asterisk as an Open all-in-one

Presence Technology, a global CTI software provider specialized in optimizing the performance of Contact Centers, will take part in the AstriCon 2009, and its Founder and EVP of Business Development, Jose Luis Castaños, will give a conference on October 14th entitled: “Contact Center: how to reduce costs using Asterisk as an Open all in one”.

Astricon, that will take place the 13th, 14th and 15th of October in Glendale –Arizona-, is the official conference of the Asterisk community and offers a wealth of information connected with this IP Open Source telephony platform. This event brings together providers and developers of several countries, and will provide a range of conferences, seminars, workshops and an exhibition site that allows the visitors to know firsthand the main companies and developers that provide solutions supporting the Open Source PBX Asterisk.

In his conference, Jose Luis Castaños will show how an Asterisk based all-in-one solution is the most beneficial alternative for today’s Contact Center needs. Asterisk provides an open communication platform which tightly merged with an all-in-one modular Contact Center solution provides all features needed on a Contact Center with minimum IT burden simplifying the implementation, configuration, and platform operation, all nicely packaged on a unified management interface.

Using Asterisk drastically reduces the investment needed to own the solution while the all-in-one natively integrated multi-channel suite provides a pre-integrated and fully consolidated Contact Center infrastructure which extremely reduces implementation, maintenance and ownership costs. And what might be most important, all information needed by the operational personnel and decision makers is fully consolidated on a single data repository. Finally, a solution focused to empower the business user, which allows organizations to get focused on their core business.  

Presence Technology will have a booth at the tradeshow (booth #410), where it will introduce the latest developments in its All-in-one suite, based on the ‘elastic call center’ concept. The suite offers a series of software solutions that allows to manage customer service center operations.

This year Presence Technology will have a special free business consulting offer for the Astricon attendees. The company will offer a free trial of its consulting services to show the opportunities to increase the efficiency in the Contact Center and at the same time improve the quality of the service.