Presence Technology joins APECCO in the category of technology solutions provider

Presence Technology, renowned worldwide for providing solutions to optimize the performance of the Contact Center, is pleased to announce its entry into the Peruvian Association of Contact Centers (APECCO). With this partnership, Presence Technology aims to strengthen its commitment to the development of the contact center industry and customer service in Peru, and contribute to major industries in the country.

APECCO is the guild leader for driving growth and activity in contact centers in Peru. Today, the Association unites 24 companies from Contact Centers; companies with relevant units devoted to such service, and specialized suppliers in the industry. APECCO provides representation and recognition to its members, providing advice, information services and potential corporate strategies.

Presence Technology, a prominent contributor to the contact center industry in Latin America, will sponsor the APECCO Second Convention, along with its Peruvian partner Omnisys. The event, which will take place September 13^th – 14th at the Westin Libertador Hotel in Lima, brings together key industry players. Besides the trade show, participating speakers and international scholars will share their experiences on issues related to customer service, human resources management and global trends in Contact Centers and BPO.

Regarding the affiliation of Presence Technology to APECCO, Carlos Martínez Delfgaauw, Executive Vice President of Presence Technology commented: "For the proper development of the Presence business in the region, its essential to actively participate in Peru, where, according to APECCO statistics, for 2011 it is expected to grow 35% in the contact center industry and employ approximately 30 000 people in outsourced contact centers. In addition, Presence is proud to belong to an association which represents 80% of the industry and has contributed to the development of Contact Centers in Peru, making them one of the main economic activities in the country. "

For his part, Guy Fort, President of the Peruvian Association of Contact Centers (APECCO) comments: “Presence Technology’s affiliation with our Association confirms the commitment and recognition of the Company to us, as well as the Contact Center Industry in Peru, which will allow cutting edge technology and make the country more competitive in increasing their exports. "

About Presence Technology

Presence Technology is a leading provider of specialized Contact Center software. Presence’s Solutions allow Contact Centers to optimize their resources and increase productivity between the business-client interface. Managed by highly qualified professionals, Presence works with numerous world class companies and boasts a vast network of partners throughout Latin America, Europe, South Africa and the U.S. who stand behind and provide support for any project around the world.

For additional information, please visit: www.presenceco.com

About APECCO

APECCO was founded in 2007 as an initiative for the development of the Contact Center industry in Peru. With this objective, APECCO has grouped the most important companies in the industry and has made alliances with governmental and promotion agencies.  The main objectives of APECCO are:  to represent the contact center industry to the national and international markets, generate rules and a code of ethical conduct governing their performance, support the generation of formal employment, promote professionalism, and make Peru a recognized brand in the Spanish-speaking contact center market.

For additional information, please visit: www.apecco.org