Alfredo González, Product Marketing Director of Presence Technology, got the best scored with his speech ‘How to contend with Contact Center pandemics’

Presence Technology, a global software provider of a modular all-in-one Contact Centre Solution Suite, specializing in the optimization of Contact Center performance, has taken the Award to the best speech in the VoIP2DAY. The Product Marketing Director from the company, Alfredo González, gave the conference entitled: ‘How to contend with Contact Center pandemics’.

Avanzada 7, which organizes the event, offered the opportunity to attend the conferences virtually, broadcasting in real-time the presentation through its website. The audience in the show and all those who chose the website to follow the conference could vote by phone to the best speech.

The conference given by Alfredo González got the best scored, according to the audience opinion. During his speech, the Product Marketing Director of Presence, show the ways to contend with Contact Center pandemics, with solutions based in Asterisk. ‘The Contact Center firms can implement contingency plans to minimize the impact of the possible effects of unforeseen large-scale situations by using Asterisk-based alternatives’, explained González. ‘Asterisk is a flexible and economical environment that allows for swift implementation and adaptation to any type of environment or situation’.

VoIP2DAY was born in 2008 as an international meeting place for voice and video over IP in the Iberian market. The event is a yearly frame of reference for driving the growth of the cutting-edge local market at the international technological level. This gathering has become a must for all sector professionals interested in updating their telephony and videoconference systems’ technology.