The outsourcing organisation has selected the Presence all-in-one Contact Centre Solution Suite, including OpenGate

Invincible Outsourcing has entrusted INOVO Telecom & Presence Technology with the optimisation of its contact centre platform, enhancing the quality and productivity it offers to its clients.

The outsourcing organisation has selected the Presence all-in-one Contact Centre Solution Suite, including OpenGate, a powerful gateway with PBX and ACD functionalities that bring flexibility to contact centre operations and directly contribute to improving the productivity and customer satisfaction.

Invincible Outsourcing is part of a large institution that combines consciousness-based education and a state-of-the-art technology hub with business process outsourcing (BPO) services. Invincible Outsourcing is the first of its kind, combining three business models into one. Together they provide the basis for an excellent self-sustaining education establishment without the need for government funding.

The advantage for companies that outsource with Invincible Outsourcing is reduced staff turnover (in an industry that is perpetually training staff) and highly motivated agents that are continually growing their skills base. To ensure the offering is globally competitive, Invincible Outsourcing offers a full service contact centre, covering two-way telephone, fax, e-mail, SMS, instant messaging, and data capturing service, which is supported by the best technology available.

INOVO Telecom has implemented the Presence Inbound solution to manage the flow of incoming calls, Presence Outbound in progressive mode for outbound campaigns, Presence Scripting to automate business processes and Presence Recording for quality control and legal reasons.

According to Vincent Joyner, CEO of Invincible Outsourcing: “We can offer this outsourcing service at massive savings thanks to the innovation we've developed through combining a unique post-secondary educational institution, a BPO centre, and an exceptional technology backbone, provided by companies like INOVO and Presence.”