The two companies are collaborating as technological partners to enhance the service they provide their clients

Presence Technology, a global software provider of a modular all-in-one contact center solution suite, and CGS, LLC, a leading provider of high-technology and hosting solutions, have signed a collaboration agreement to extend the reach of their contact center applications.

“In today’s economy, there is no room for wasteful capital expenditures and operating expenses,” observes Joseph Teichman, CGS president and CEO. “Contact center organizations are agile, flexible, and extremely price conscious. They require rapid deployments and quick adaptation of their business tools, such as their contact center management applications. Often, return on investment [ROI] is measured by time to value [TTV], that is, how much time elapses between the placement of their solution order and when their agents actually begin taking and/or making calls.”

“Contact center organizations today face a multitude of complex issues, but they also have many new opportunities,” notes Presence founder and EVP of business development, Jose Luis Castaños. “From technology changes [e.g., TDM vs. VoIP] to business changes [e.g., on-premises vs. SaaS], the contact center industry demands solutions designed to keep pace with continually evolving needs.”

The recently inked agreement enables Presence and CGS to provide both hosted and on-premises “contact center in a box” solutions. This exciting technology partnership offers clients a full suite of contact center applications, as well as rapid deployment, cost savings, short TTV, and proven ROI. Whether an on-premises solution or a hosted solution is needed, the Presence-CGS collaboration delivers and supports full-life-cycle contact center applications solutions, enabling organizations to excel in their service delivery while maximizing their business potential in terms of creating value and revenue.