Presence OpenGate Version 8 Honored for Exceptional Innovation

Presence Technology, a global software provider of a modular All-In-One Contact Center Solution Suite, announced today that the new version of Presence OpenGate has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, Call centers and teleservices since 1982.

Presence OpenGate is a powerful and flexible TDM and VoIP gateway that is fully integrated with the Presence Contact Center Suite.  It is based on the robust and flexible Asterisk switching engine that has been optimized by Presence Technology’s R&D team to meet the highest demands imposed by the most stringent Contact Centers in terms of performance, scalability and up-time. The combination of Presence OpenGate and the Presence Suite significantly reduces the financial investment needed to deploy a true multi-channel solution for the Contact Center. One of its advantages is the integration of an agent softphone, which allows, for example, that millions of Skype users can access to any contact centre based on Presence OpenGate technology.

“This new version has major enhancements, including a brand new unified administration engine for its Suite, several new out of the box reports, and full compliance with Data Protection laws,” explains John Franco, Executive Vice President for North America at Presence Technology. “We are honored that the new version of Presence OpenGate has been recognized as one of the most innovative products on the market.”

“I am pleased to honor Presence Technology for its hard work and success. Presence OpenGate has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.