Presence Hosted Contact Center Recognized for Exceptional Innovation

Presence Technology, a worldwide company dedicated to supplying All-in-one Solutions for Contact Centers, announced today that Technology Marketing Corporation (TMC®) has named Presence Hosted Contact Center as a recipient of its 2011 Unified Communications Magazine Product of the Year Award.

Presence Hosted Contact Center is the most flexible All-In-One Contact Center Suite, available to every company with a desire to take advantage of satisfying new market trends.  Presence Hosted Contact Center easily adapts to the operational, technological, functional and business requirements of any contact center. It is like a virtual IT department, but less expensive, more dynamic and without the complexities of an in-house infrastructure. Presence Hosted Contact Center offers complete access to all Contact Center Suite modules, with rapid integration to other Contact Center applications. It offers full flexibility in acquiring modules as needed, including but not limited to, outbound, inbound, IVR, routing, e-services, recording, back-office tasks, and reporting. 

Presence Technology has demonstrated a commitment to quality and the development of the unified communications industry,” said Tom Keating, CTO and TMC Labs executive editorial director at TMC. “Presence Technology deserves this honor, and I look forward to more innovation as they continue improving the future of the UC industry.”

“We’re proud to grant Presence Technology with a Unified Communications TMC Labs Innovation Award,” stated Rich Tehrani, TMC CEO. “Presence Technology has shown true innovation and is deserving of this recognition.”

The TMC Labs Innovation Award honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.  The TMC Labs Innovation Award is not granted to the best-selling products, but instead to those representing a significant contribution to the industry.

2011 TMC Labs Innovation Award winners can be found in the June 2011 issue of Unified Communications magazine.

   
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List.  TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more!   Visit TMC Events for a complete listing and further information.