How to make your customer center profitable through Social Media

The Pathway to Profitability for your Contact Center

Thursday, 19 May 2011 00:00

Presence Technology and NICE Systems will jointly present on the effective integration of Social Media in the Contact Center at ExpoContact 2011

Presence Technology, a worldwide supplier of All-in-One solutions for Contact Centers, and NICE Systems, a worldwide leader of intent-based solutions that capture and analyze interactions and transactions, will jointly present on the effective integration of Social Media in the Contact Center at ExpoContact 2011 held May 25th – 26th at Mirasierra Suites Hotel (Madrid).

Alfredo González, Product Marketing Director of Presence Technology, and Asis Angolotti, Southern Europe Sales Director of NICE Systems, will present "Increase Your Company's Revenue by Providing Customer Service in Social Media", which will offer a complete overview of customer service processes and of the technological tools available to manage and analyze interactions in Social Media such as with Twitter, Facebook and LinkedIn. They will propose ways to integrate these channels into the Contact Center efficiently, and they will also discuss successful, real examples where this service has turned into actual benefits for businesses.

The presentation will also address the growing momentum of social media for communicating to customers, and the importance of Social Media in the Contact Center as an additional channel for customer service. They will speak on several key challenges to consider when constructing a Social Media strategy such as next steps, putting the theory into practice, and best ways to achieve an economic profit from an active presence in Social Media.

Presence Technology is proud to serve as a Gold Sponsor of this benchmark customer service event, which will focus on the challenges and risks involved with the introduction of Social Media in the Contact Center.

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About NICE Systems

NICE Systems (NASDAQ: NICE) is the leading provider capture and analysis of interactions and transactions, identification of intent and application of real-time measurements.
Through the analysis of multiple channels and processes, NICE solutions help companies improve business performance, improve operational efficiency, prevent financial crimes, to ensure compliance with processes and increase security. NICE serves more than 25,000 organizations in the corporate and safety of all sizes and industries in over 150 countries, including over 85 companies in the Fortune 100.

More information: www.nice.com