Oxford University Press España Selects Presence to Optimize It's Contact Center Services

The Pathway to Profitability for your Contact Center

Friday, 15 April 2011 00:00

This leading publisher house will enhance its Contact Center productivity with Presence Solutions

Presence Technology will be implemented in OUPE’s 70 seat Contact Center, located at the company’s headquarters in Getafe (Madrid). Presence Technology will enable the company to centralize its campaigns, as well as utilize intelligent routing to share interactions with its multiple branches in Spain. OUPE will employ Presence Inbound and Outbound, Presence Intelligent Routing and Presence Recording for quality control.

OUPE is a leading publisher of English language teaching books and materials, and the first publisher of schoolbooks for Secondary Schools through its brand, Oxford Education. The organization provides customized customer service to teachers who use its systems and materials, and OUPE's goal is to enhance its Contact Center quality and productivity offerings.

“Now, OUPE's Call Center has a dynamic, flexible solution to improve its productivity and the tracking of the campaigns, with a top quality control”, says David García Quintano, Telemarketing Manager at OUPE.

More info: www.oupe.es