Presence Suite is fully compatible with Teleopti Solutions

Presence Technology, a global software provider of a modular all-in-one Contact Center Solution Suite, and Teleopti, a leading provider of solutions for strategic workforce management for Contact Centers, have joined forces with a collaboration agreement to optimize the management and performance of their Contact Center applications.

This agreement makes the two companies partners in providing their contact center clients with the finest technology. Teleopti is specialized in the development of advanced and user-friendly solutions based on clients’ requirements.  In turn, the Presence Technology Suite is one of the market’s most complete. It helps make contact center dynamics extremely flexible and directly boosts productivity margins. Presence All-in-One enables contact centers to consolidate high productivity rates without losing their focus on quality.

"This partnership represents for us an improvement in the service we provide to our customers. The workforce management solutions offered by Teleopti perfectly complement the suite of Presence, and the combination of both technologies ensures an increase in the return of investment of our customers,” said Alfredo González, Product Marketing Director at Presence Technology.

According to Jorge Martín, Iberia Channel Manager at Teleopti, “the business alliance with Presence is one more step for Teleopti for its goal of become allied with the principal players in the Contact Center market in Spain. Also, thank to this partnership we can offer to our clients the best quality in the pre-sales, sales and post-sales process.”