Presence Technology and media-core® join forces to offer on Demand Contact Center Solutions in Brazil

Both companies became strategic partners to improve their customer service

Presence Technology is a worldwide software  company dedicated to supplying All-In-One Solutions for Contact Centers. media-core® specializes in providing companies with Systems Integration Services.  Both companies recently signed a strategic agreement to sell, implement and maintain their Solutions, improving their service in Brazil.

This agreement allows both companies to better serve their clients by installing the highest technology for Call Centers Solutions. media-core® offers a very professional staff with a vast experience in Avaya Platforms and Systems integration. Presence supports CTI’s with Presence Suite, the only ON DEMAND solution, adapted to each Call Center needs. In the US, this solution recently received the Product of the Year award from CIS Magazine.  Additionally, a full integration with the Presence suite reduces the investment costs needed for developing a multichannel contact center solution.

Henrique Melo, VP of Sales for media-core®, explains why they chose Presence Technology as Partner to conquer the Brazilian market as follows, “We chose Presence as our partner because they specialize in contact center software.  They have a global presence and flexible business models all while providing a dynamic multichannel contact centre solution on a very reliable software platform”

Carlos Martinez, EVP for EMEA, Latin America and the Caribbean for Presence Technology, is very satisfied with this partnership and says, “We found in media-core® the most professional team, highly experienced in the Contact Center industry and our perfect match to deliver our Presence Suite to clients. We are confident that our All-In-One Solution will improve the customer’s productivity by using their same resources and at the lowest cost.”