Orizonia chooses Presence Technology to enhance its customer service

The Pathway to Profitability for your Contact Center

Tuesday, 05 April 2011 00:00

More than 300 agents of Viajes Iberia, Iberojet, Viva Tours, Solplan, Kirunna and Cóndor Contact Centers will work with Presence solutions

Presence Technology, a worldwide software provider of All-in-One solutions for Contact Centers, has been chosen by Orizonia, Spanish tourist sector leader, to enhance its customer service.

Orizonia embraces brands as relevant as Viajes Iberia, Iberojet, Solplan, Viva Tours, Kirunna and Condor, among others. To provide a more efficient service through its six divisions (wholesale, retail, airline, online, hotel and receptive), Orizonia needed to go one step forward in its customer service systems. Specifically, the company needed a solution to manage its contact centers more dynamically and to increase the productivity of their agents according to the business growth and services offered.

Orizonia’s trusted Presence Technology All-in-One Suite to unify and enhance all its Contact Centers. The company has implemented Presence Inbound and Outbound; Presence Intelligent Routing; Presence Recording for quality control, and Presence Scripting for the development of scripts.

According to Salvador Asenjo, Contact Center Director at Orizonia, "we chose Presence for its broad experience in customer service within the travel industry". He adds: "After evaluating other solutions, Presence was the most suitable for a company like Orizonia, which interacts with many different services and type of clients".