TELNORM and Presence Technology join forces to offer high quality services to Contact Centers in México

Both Companies signed a distribution, implementation and maintenance agreement for Presence Solutions and announced joint participation in 2nd Global Contact Forum

Tuesday, May 8th 2011 - Presence Technology, a European company dedicated to supplying All-In-One Solutions for Call Centers, and TELNORM, a Mexican company with 20 years’ experience in technological solutions implementation, design and development, signed a collaboration agreement to permit the Presence Solutions distribution in Mexico. This Agreement settles down the alliance between Presence and Telnorm, as response to contact centers technological demands.

With this agreement, TELNORM will offer Presence solutions distribution services, support and maintenance for Contact Centers, providing dominance and experience to the Mexican market and strengthening Presence Technology representation in Latin America.

“One of the decisive reasons to establish a partnership with TELNORM is its Mexican market positioning and knowledge. This agreement is one more step in our efforts to supply competitive and high value added solutions in mature markets as México”, says Carlos Martínez Delfgaauw, Presence Technology Executive VP.

Meanwhile, Norma Pineda, TELNORM Commercial Director, comments about Presence “For TELNORM this collaboration agreement represents the possibility to offer our clients a complete and appropriate solution suite to satisfy current demands in the Mexican market; with the competitive advantage and flexibility that Presence offers to satisfy any Contact center”

Additionally, Presence and TELNORM announced they will sponsor the 2nd Global Contact Forum, which will take place next March 14, 15 and 16 in México City. Organized by the Instituto Mexicano de Teleservicios (IMT), the 2nd Global Contact Forum is the international gathering of Contact Center & BPO professionals from around the world who will network, exchange ideas, share knowledge, discuss industry challenges, showcase new technologies and present the best practices for promoting the growth, competitiveness and professionalism of the customer contact industry. The central theme of the 2011 edition is the “Global Customer Experience” and will focus on the importance of the 360° service experience.