Presence All-In-One Suite recognized for Exceptional Innovation

Madrid, December 27^th, 2010.-  Presence Technology, a worldwide company dedicated to supplying All-in-one Solutions for Contact Centers, announced today that Presence Suite has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC^®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Presence All-In-One Suite adds additional functionality to Presence OpenGate switches; creating a more user-friendly environment, minimizing campaign time-to-production as well as manager training time.  Overall, Presence All-In-One Suite is the most flexible and speed to value Contact Center solution on the market. Presence Technology always offers robustness and reliability with more than 10 years of experience in the industry.

“The latest version includes major enhancements, including the Social Media Module, a brand new unified administration Suite engine, several new out-of-the-box reports, and full compliance with Data Protection laws,” explains John Franco, Executive Vice President for North America at Presence Technology. “We are honored that the latest version of Presence All-In-One Suite has been recognized as one of the most innovative products on the market.”

“Presence Technology was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Presence Suite has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Presence Technology has earned its place with this distinguished honor.”

Presence Technology:

Presence Technology is a leading provider of specialized Contact Center software. Presence’s Solutions allow Contact Centers to optimize their resources and increase productivity between the business-client interfaces. Manned by highly qualified professionals, Presence works with numerous world class companies and boasts a vast network of partners throughout Europe, Latin America, South Africa and the U.S. who stand behind and provide support for any project around the world.

For more information, please visit www.presenceco.com

TMC:

Technology Marketing Corporation (TMC) is global, integrated media companies helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).

For more information about TMC, visit www.tmcnet.com

Unified Customer Interaction Solutions:

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.

Please visit www.cismag.com for more information.