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Presence Technology Scripting Module chosen by users as the best Tool for third year |
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Tuesday, 07 December 2010 11:07 |
The award is part of the CRC Golden Awards voted for by users, who rated functionality, effectiveness of technical support and tool flexibility
Presence Technology, a global software provider of a modular all-in-one Contact Centre Solution Suite, has won the award for Best Campaign Management/Scripting Tool, for third year. The award was presented during the Customer Relationship + Call Center Conference, that took place in Madrid on December, 1st and 2nd, and was awarded by the Spanish Association of Customer Contact Center Experts, Izo Systems and IFAES.
The Golden Customer Relations Centers (CRC) Awards in the "best technology" categories recognize the best technological solutions within the customer contact center sector. The opinions and experiences of the actual users of currently available solutions were evaluated based on aspects including proposal quality, distributor capacity, fulfillment of deadlines, quality of technical support, quality of product updates and adaptation to the needs of each client.
Presence Technology's Scripting module, considered by users to be the Best Campaign Management Tool, is a powerful visual tool aimed at developing sales arguments for telemarketing, product and service sales and data collection services. The tool is designed to give the Contact Center Supervisor total independence. Presence Scripting offers a combination of development power and ease of use, enabling complex campaigns to be implemented in record time. With this module, a Supervisor with no knowledge of programming can create and configure new campaigns and implement sales arguments and service scripts.
With Presence Scripting, the Supervisor can establish new operational rules, such as management of compulsory fields or automatic validation of these based on their type, creating conditions and adding information from different databases. |
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