Datapoint On Demand: How to get a Customized Contact Center in no time

The Pathway to Profitability for your Contact Center

Friday, 19 November 2010 00:00

Datapoint launches a new pay per use service based on Presence Technology All-In-One Suite

Datapoint, a Contact Center solutions merger, is now expanding its services by acquiring Presence Technology solutions with Datapoint On Demand. This venture will provide clients with a pay per use service, based on Presence Technology All-In-One Suite. The service will include Hardware, Software, Storage and Maintenance support.

Datapoint’s main goal is to launch a flexible and low cost solution, available to any company pursuing a big differentiation and higher quality in its Customer Service. This is only possible because of the absence of complex technical needs and high investments that only Datapoint and Presence Technology can offer.

No matter the size and budget, any company is now able to access the most complete and Customized Contact Center functionalities, via Datapoint On Demand.

We can honestly affirm that Datapoint is a flexible and customizable solution proved by its high performance on the Inbound, Outbound, Multi-channel integration (SMS, e-mail) and the recording analysis. All of the Datapoint On Demand options are designed to be customized according to the current Contact Center needs.