Presence Technology and Xtra Telecom will join forces to provide the Hosted Model for Contact Centers.

The Pathway to Profitability for your Contact Center

Friday, 19 November 2010 00:00

Both companies became partners to improve their customer service

Presence Technology is a worldwide software company dedicated to supplying All-In-One Solutions for Contact Centers. Xtra Telecom is a telecommunications operator that belongs to the “The Phone House” group. Both companies are excited to announce that they have signed a strategic agreement to sell, implement and maintain the Hosted Model, improving their service throughout Spain.

This agreement allows both companies to better serve their clients by installing cutting edge Call Center Solutions. In order to fulfill the agreement, Xtra Telecom will distribute and implement Presence Technology solutions via Xtra Telecom VoIp Networks and Technological infrastructure. Xtra Telecom will offer maintenance and support as well.

Carlos Martinez, EVP for EMEA and LATAM, says: “We now provide a very solid, customizable and reliable Hosted Contact Center Solution with Xtra Telecom as a Value Added Reseller and partner”.

Xtra Telecom pursued this partnership with Presence Technology because of its constant improvement philosophy and its commitment to provide worldwide solutions with added value.

The Presence Technology solutions offered in the Hosted Model are flexible, scalable, secure and fast to implement without the high investments. These solutions are totally customizable thanks to their open source development.