Presence Technology, Golden Sponsor of AIAREC Summit 2010

The Pathway to Profitability for your Contact Center

Thursday, 28 October 2010 00:00

The company will lead a workshop about practical experiences learned while integrating Social Media with Customer Contact Centers

Presence Technology, a worldwide leading provider of Multi Channel Contact Center software, will be Golden Sponsor of AIAREC Summit 2010. More than 100 delegates of industry leading companies from Spain, Brazil, Colombia, Venezuela and Mexico will share knowledge and experiences regarding best practices in customer-company relationships on November 2nd and 3rd, at IESE Business School (Madrid, Spain).

Organized by AIAREC (Customer and Brand Relationships Latin America Association) and IZO System, AIAREC Summit has become one of the most important events focused on customers and brands relationships in Spain and Latin America. Attendees will have the opportunity to join a program wich address such issues such as teamwork, consumer trends or customer orientation.

On the first day, Presence Technology will lead a workshop about practical experiences of integrating Social Media with Customer Contact Centers. Focus will be on understanding and managing properly this new model of relationship and communication between companies and customer.