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Presence Technology will attend the Call Centre Technology Conference & Exhibition 2010 |
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Monday, 18 October 2010 00:00 |
Presence Technology Product Marketing Director, Alfredo González, will talk about “Integrating Social Networking Into Customer Service Call Centres”
Presence Technology, a worldwide company dedicated to supplying All-in-one Solutions for Contact Centres, will attend the Call Centre Technology Conference & Exhibition 2010, which will be held at Indaba Hotel, Fourways, Johannesburg, on 20 & 21 October. Presence Technology Product Marketing Director, Alfredo González, will be part of the speaker’s panel, talking about “Integrating Social Networking Into Customer Service Call Centres”.
The objective of this event is to bring together the main role players in the call centre industry, focusing on technology developments impacting the industry in South Africa. Call Centre Technology Conference & Exhibition will provide an essential platform for all call centre stakeholders to share ideas, knowledge and network while also offering a showcase of the latest technology products and solutions available in South Africa.
The panel of speakers will deliver a full picture of where South African Call Centres stand today in terms of developments and technological innovations that have been introduced to the industry, as well as knowledgeable insight into the future. Specifically, Presence Technology’s conference will be focused on how to integrate social media into the Contact Centre, taking advantage of this new model of relationship with the customer and learning more about the benefits of social media for the Contact Centre industry.
Integrating Social Networking Into Customer Service Call Centres, by Alfredo González, Presence Technology Product Marketing Director
21st October, 15.00 pm.
Indaba Hotel, Fourways, Johannesburg
For more info clic here.
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