Presence Technology is positioned in the Visionaries quadrant of Web Customer Services Magic Quadrant

The Pathway to Profitability for your Contact Center

Tuesday, 21 September 2010 00:00

Evaluation Based on Completeness of Vision and Ability to Execute

Presence Technology, a worldwide leading provider of Multi Channel Contact Center software, today announced it has been positioned by Gartner, Inc. in the “Visionaries” quadrant of the Web Customer Services Magic Quadrant.*

Gartner’s 2010 report is focused on Web Customer Services, evaluating the leading software providers on the following basis: knowledge base for self service, e-mail response management, web chat, collaborative browsing, virtual assistants, Short Message Service (SMS) and multimodal communication, multichannel interaction recording, multichannel analytics and multichannel feedback management.

"We are very proud of being included in the WCS Magic Quadrant by Gartner. As the worldwide leader in technology consulting, we know Gartner’s standards are very strict and highly qualified. We believe being included for the Magic Quadrant as Visionaries confirms that Presence Technology has positioned itself as one the companies with the strongest vision and biggest implementation capacity in the market", said Araceli Aranda, CEO of Presence Technology.

*Gartner, Inc. Magic Quadrant for Web Customer Service, Johan Jacobs, September 10, 2010.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

www.gartner.com