Presence Technology receives the 2010 Innovation Award by Customer Interaction Solutions and TMC Lab

The Pathway to Profitability for your Contact Center

Tuesday, 07 September 2010 00:00

Presence Social Media recognized for Exceptional Innovation

Presence Technology, a worldwide company dedicated to supplying All-in-one Solutions for Contact Centers, announced that Technology Marketing Corporation Lab (TMC®) has named Presence Social Media as a recipient of its 2010 Customer Interaction Solutions magazine Product of the Year Award.

Presence Social Media connects clients through social networks and it standardizes the interface among these channels – tweeting, blogging, or even instant messaging – with no need of changing Contact Center’s current features, and no increase in operational costs. Presence Social Media integrates, via a single interface, a variety of tasks, such as blending, automation, sorting, management, interactions and back-office task control and reporting, as well as any communication through social networks. Presence Technology always offers robustness and reliability with more than 10 years of experience in the industry.

“It is an honor to grant Presence Technology with a 2010 Innovation Award for their Presence Social Media. Presence Technology has proven their dedication to quality and excellence while supporting the needs of the marketplace,” stated Rich Tehrani, CEO, TMC. “We look forward to seeing continued advancement in technology solutions from Presence Technology in the future.” He also adds, “During the last 13 years, Customer Interaction Solutions magazine has recognized outstanding companies for their quality in research and development departments as well as improvements in their applications.”

According to Araceli Aranda, CEO for Presence Technology, “It is always a great honor to receive recognition from the Industry leaders. The TMC award to our Presence Social Media module is especially gratifying because all of the effort and dedication involved developing such a great application.” Araceli also mentions, “We will keep working hard to offer our clients the latest trend in technology because our main goal has always been to be recognized as a leading company in Contact Center solutions. In the meantime, we will continue investing in R&D to create and improve our solution, keeping our recognition as the best offer in the market.”

About TMC:
Technology Marketing Corporation (TMC) is global, integrated media companies helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).

For more information about TMC, visit www.tmcnet.com